It’s common for companies to have trouble coordinating with their employees, especially when their operations are outside their offices. But there’s a way to be more efficient and organized with your workplace management.

In this article, learn how a work order management app can improve your field service management system. With this know-how, you have better chances of enhancing your services and improving your customers’ experiences.

What is Field Service Management?

Field service refers to the type of business services offered and performed outside company grounds. In this setup, workers are dispatched to off-site locations and work remotely. Usual jobs that require field service are customer support, technicians, sales teams, insurance agents, and medical representatives.

In order to keep this type of business intact, there is a need to employ thorough and reliable field service management. This primarily covers managing remote teams in different areas at a time, area designation per field worker, tracking their work orders, as well as making sure each one represents the company effectively through quality performance.

How a Work Order App Helps With Field Service Management

Nowadays, the best way to do remote work in the Philippines is through a work order app. By using one that aligns well with your company’s needs, you may find it easier to do the following:

Create work orders specifically for field service management

Make the process of work order management easier through a trusty mobile app. With the right one at tow, you can better coordinate with employees who are working the field service and assign them work orders without the usual hassles. 

With Capataz, supervisors can also track their team members’ progress and completion remotely thanks to our centralized system built to encourage transparency. Capataz also allows you to track your employees’ location. With our Geofence feature, you can be sure whether your off-site workers are where they are supposed to be. Overall, it makes remote workplace management more targeted.

Improve team efficiency and productivity

Managers find using Capataz helpful as it streamlines workplace management and makes communication seamless. In addition to the mobile processing of work orders and easy access to teammates’ locations, you’d also be able to leave constructive comments for your team members on each completed project. Want to boost their morale? Congratulate them for a job well done through our feedback system. Employee requests such as work leaves, overtime notices, or reimbursements can be processed much more quickly on both ends, the requesting staff and the approving manager. 

What took hours to draft and process now takes only minutes—and with little to no paperwork, at that. All of these help teams focus on the more critical tasks and workflows, making field service management more efficient and productive.

Track employees’ time and attendance with minimal effort

Remote work timekeeping is an important part of your field service management. It provides transparency between employer and employees, offers easy access to essential data for critical management decisions, and improves overall employee performance.

The app also reduces the probability of errors and allows remote work timekeeping to be accessed and used anywhere. If done remotely, they can log in their starting time even without an internet connection. Capataz will make sure to keep the data on record till they’re able to connect to a WiFi provider. Of course, no need to spend days building pages’ worth of timekeeping reports for a full month. Our system can generate one for your verification and review.

Upgrade Your Field Service Management System Today

These are some of the ways Capataz can help optimize your field service management. Manually processing your field service work orders can be an unnecessary burden, but you have a choice to make it easier. To upgrade your work order management system, use Capataz. Our mobile app is the best option for remote work in the Philippines, particularly for companies that offer field service, regardless of your industry. Capataz helps you achieve better workplace management—avoid delays, poor communication, and inconsistent service from hereon. Book a free demo today to learn more.